By adopting the principle of presenting elaborate, consistent, reliable and quality services since its establishment, Kuveyt Turk has also proved its success by acquiring the ISO 9001 Quality Management System Certificate. Kuveyt Turk has a participative management understanding besides being a finance institution that places customer satisfaction as a major principle. Kuveyt Turk is developing new services to match its customers’ expectations by making use of alternative service channels towards customer-oriented banking targets and increasing the number of interest free service points. On the other hand, it demonstrates a service understanding open to customer proposals in accordance with the Quality Management System Certificate it has acquired.

ISO 9001, which was formerly called the Quality Assurance System, has been changed to the Quality Management System with modifications made in 2000. Kuveyt Turk also carries the title of the first organization to acquire the ISO 9001 certificate in Europe. The new system incorporates the openness to customer proposals besides its continual improvement, training, specialization and customer satisfaction characteristics.

Kuveyt Turk has proven its quality in offering banking services through the high standard of its management, service understanding and experience originating from its past activities in accordance with widely accepted quality standards.